Refund policy

Since The Charmistry Studio sounds like a jewelry and accessories brand, here's a return policy tailored for that type of business.

The Charmistry Studio – Return & Exchange Policy

At The Charmistry Studio, each piece is thoughtfully crafted and carefully inspected before it reaches you. We hope you love your purchase, but if you're not completely satisfied, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging with all tags and accessories (if applicable).
Be accompanied by a valid order number or proof of purchase.

Items Not Eligible for Return

For hygiene and customization reasons, the following items cannot be returned or exchanged:

Personalized or custom-made jewelry.
Engraved items.
Earrings (unless received damaged or defective).
Sale, clearance, or promotional items.
Items that show signs of wear, damage, or alteration after delivery.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Kindly include your order number along with clear photos of the product and packaging. We will review your request and arrange a replacement or refund if the claim is approved.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (such as a damaged, defective, or incorrect item).
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.